Open Buildertrend
Access project updates, selections, documents, and messages connected to your home.
Open Buildertrend ↗Navigate Customer Portal
Your home. Your next steps.
Building, settling in, or looking for help? Start here to access your project and connect with our team.
Request Warranty Service
Submit your request through Buildertrend. See below for what to include.
Open Buildertrend ↗Get Login Help
Missing your invitation or having trouble signing in? We can help get you connected.
Get Login Help ↓Get Connected
Need help finding your way in?
If you never received your Buildertrend invitation, check your spam or junk folder first. Still can’t find it? Contact us to request another invitation.
Include your name and property address so we can identify your home and help with access.
Buildertrend access help
Let us know whether you need an invitation resent or are having trouble accessing your account.
Request Portal Help
Phone
319-466-4300
Warranty & Service
Tell us what needs attention.
Submit warranty requests through Buildertrend to keep photos, messages, and service updates connected to your home.
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Identify the location
Include your property address and the room or area where the issue is located.
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Describe the issue
Explain what is happening and when you first noticed it. Note whether it is ongoing or intermittent.
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Add clear photos
Include a close-up and a wider view when possible to help the team understand the issue.
Helpful Resources
A little guidance along the way.
Review warranty information, explore homebuilding questions, or contact the team for help.
Warranty
Understand Your Coverage
Review Navigate’s warranty information and learn where to start.
View Warranty Information → Questions & AnswersHomebuilding FAQ
Explore common questions about building a Navigate home.
Browse Questions → Personal SupportAsk the Navigate Team
Need guidance about your home or community? Tell us what you’re looking for.
Contact Navigate →Your Navigate Team
Get to the right person.
Choose the contact that fits your question. For warranty service, start by submitting your request in Buildertrend.