Navigate Homes Warranty
We’re Here After Closing.
Congratulations on your new Navigate home. Our commitment to you doesn’t end when you receive the keys. Your new home includes a one-year materials and workmanship warranty.
Welcome Home
Built With Care. Backed After Closing.
Your home is one of the biggest investments you’ll make, and we want you to feel confident in it. During your first year of ownership, Navigate Homes stands behind the applicable materials and workmanship that went into building your home.
1
Year Warranty
Materials & Workmanship
Navigate Homes provides new homeowners with a one-year warranty covering applicable materials and workmanship beginning on the date of closing.
The Warranty Process
What Happens Next?
We want warranty service to be straightforward. Keep track of concerns during your first year, send your itemized list to our warranty team, and we’ll coordinate the appropriate next steps.
1
Keep an Itemized List
Throughout your first year in the home, make note of any material or workmanship concerns you would like our team to review.
2
Send It to Navigate
Email your itemized warranty list to our warranty team. Clear descriptions and photos, when helpful, make it easier for us to understand each item.
3
We’ll Coordinate Service
Navigate will review the applicable items and coordinate with the appropriate trade partners to address covered material and workmanship concerns.
Before You Send
Help Us Understand Your Request.
A little information up front helps our warranty team and trade partners understand what you’re experiencing and prepare for the appropriate service.
Email the Warranty TeamHelpful Information to Include
Your name and property address
A clear, itemized description of each concern
The location of the concern within the home
Photos when they help demonstrate the issue
The best phone number or email address to reach you
Immediate Needs
Need Help Before Your Warranty Visit?
Your closing information may include contact information for the trade partners who worked on your home. For an immediate trade-related need, you may be able to contact the appropriate provider directly.
If you’re unsure who to contact or whether something should be handled through Navigate, reach out to our warranty team. We’ll help point you in the right direction.
Warranty Assistance
We’re Happy to Help.
Send your warranty questions or your itemized list directly to the Navigate Homes warranty team.
warranty@navigatehomesiowa.comWelcome to Your Navigate Home.
We appreciate the opportunity to build your home. Our team is here to help you through your first year of ownership and beyond. Buildertrend is the system Navigate Homes uses to help manage your home warranty after closing. Think of it as your direct online connection to our warranty team. Once you have access, you’ll be able to submit warranty requests through Buildertrend rather than trying to keep track of emails, texts, or phone calls. You can describe the issue, upload photos if needed, and keep track of the request as our team reviews and schedules the appropriate repair. Using Buildertrend also gives both you and Navigate a record of what was reported, when it was reported, and how it was resolved. It helps us make sure warranty items don’t get lost and makes the process much easier to follow. You don’t need to learn the entire Buildertrend system. For you, the important part is simply knowing where to submit and follow your warranty requests during your warranty period.
Submit a Warranty Request